ChronoWatz
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Privacy Policy

ChronoWatz respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit chronowatz.com, create or use an account, enquire about a watch, or purchase from us.

1. Information we collect

We may collect:

  • Your name, email address and information you include in an enquiry;
  • Account details, such as your email address and password;
  • Information needed to process a purchase, such as your contact, billing and delivery details;
  • Records of your enquiries, orders and communications with us; and
  • Technical information generated when you use the website, such as your IP address, browser information, cookies and security logs.

Please avoid including sensitive personal information in an enquiry unless we specifically request it.

2. How we use your information

We use personal data to:

  • Respond to general enquiries and questions about particular watches;
  • Provide and manage accounts and shopping cart functions;
  • Process purchases, arrange delivery and provide customer support;
  • Send information relevant to an enquiry or order;
  • Protect the website, detect misuse and maintain records; and
  • Comply with applicable legal obligations.

We will use your contact details for marketing only where you have agreed to it or where otherwise permitted by law. You may opt out of marketing messages by contacting us.

3. Sharing your information

We may share information with service providers where needed to operate the website or fulfil a purchase, such as hosting, email, payment and delivery providers. We may also disclose information when required by law.

We do not sell your personal data. If a service provider processes personal data outside Singapore, we will take steps required by applicable law to protect it.

4. Cookies and security

The website may use cookies or similar technologies to support essential functions, including account sessions and the shopping cart. Server logs and security measures, including the enquiry form’s security code, help us operate and protect the site. You can manage cookies through your browser settings, although disabling them may affect some functions.

5. Your choices and requests

You may contact us to request access to or correction of your personal data, or to withdraw consent for a use of it, subject to applicable legal and contractual requirements. Withdrawing consent may affect our ability to provide an account, fulfil an order or respond to an enquiry.

6. External links

Our website may contain links to other websites. Their handling of personal data is governed by their own privacy policies.

7. Changes to this Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated date.

Saved items

When you save a listing or product as a favourite, we associate that choice with your signed-in account in this website’s database. You can remove saved items from Favourites. Disabling a catalogue does not erase previously saved records.

Shopping and orders

When you submit an order, we record the requested items, quantities, price snapshots, payment preference and any comments, together with your name, email, contact number and fulfilment details. Account orders are linked to your account. Guests can order without an account after a local CAPTCHA check; the guest cart and receipt capability stay in the secure browser session. Guest receipts are available only in that session for up to 30 days. Contact details supplied by a guest are not account-verified. Your account order history is available when signed in. Authorized business administrators use these records to arrange payment and fulfilment, and configured business email recipients receive the request and your contact details. If the business enables Telegram order alerts, the order number, name, email, contact number, fulfilment method, item names/quantities and items total are also sent to its configured Telegram recipient; the delivery address is not included in that alert. This checkout does not collect card details or make an automatic payment-provider connection. Cancelling a request releases its stock reservation but retains the order and audit history.

Enquiry notifications

When you submit an enquiry, authorised business recipients receive it by email. If Telegram enquiry notifications are enabled, your submitted name, email, contact number if supplied, subject and message, together with relevant product or listing details, photo and link and any signed-in account label, are also sent to the configured Telegram recipient. Telegram processes that information under its own privacy practices. Unsuccessful Telegram deliveries are retained in protected local retry storage until completed or removed under the retry retention policy; authorised Super Admins manage delivery recovery.

Account security

We process email addresses, IP addresses and sign-in activity to protect accounts, prevent unauthorised access and investigate misuse. Access to these records is restricted to authorised personnel. Passwords and security-code answers are not included in these security records.

Local visitor analytics

We collect local page-view counts, page paths, page titles and pseudonymous daily visitor identifiers to understand website usage. A daily visitor identifier is created from network and browser information.